Discussion boards

Discussion boards are at the same time one of the most important resources of any social network and also one of the greatest sources of aggravation and conflict. We want to have strong, interesting message boards and we are designing a system that will allow us to have rich contents, easy to select and find, searchable by our members.

Moderation will happen by a combination of automatic filters and human moderation. When you don't like a post you can click to ignore it. That way anything that follows from within that thread will not be visible to you. If someone is obnoxious you can choose to filter out either the thread that person posted or, if you prefer, you can filter out that person, so anything he/she posts will automatically be outside of your view.

Depending on the seriousness of the offense an ambassador can step in and not just filter the contents that a user posted but also warn that user that any further violation of our terms of use or values will result in expulsion. The ambassador can also see if that user is a habitual violator of said rules and, in that case, just ban the user.

When a user clicks to ban the user that is not automatic. Two other ambassadors will review the case and they can either confirm the decision (banning) if they are comfortable with it, or send it up for review by the system management, and we will take a decision. Those two extra ambassadors are chosen automatically, and randomly, from all ambassadors all over the world. This way two of the three people taking that decision have no possible personal interest in that particular case and that will help assure an objective consideration.

Another interesting decision we took during design is that if someone posts something that gets filtered out, that doesn't have any impact on that person's profile. We do it because anyone can post something that someone else will not like. Just having your messages or comments filtered by some users doesn't mean anything necessarily bad. You have the right to say anything, as long as you don't willfully violate our values or terms of use. But others also have the right to ignore what you say and that is all right.

We will implement message translation. The boards are usually in English, but if writing in English is difficult for you, just write in your native language and click "translate". The message will show translated to everyone else and if they wish to see the original version they can click to do so. That will help those people that can read and understand English well but are unsure about writing in it.